- INFORMATION WE COLLECT ABOUT YOU
When you visit the Site, we may collect, use, store and transfer different kinds of information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).
In particular, the Site collects and has collected the following categories of Personal Information from its visitors and consumers:
Personal Identification information includes your first name, last name, username or similar identifier, and title.
Profile Information includes your username and password, purchases or orders made by you, your interests, preferences, content of messages you send us, feedback, survey responses, product reviews and information related to return merchandise and warranties.
Contact Information includes billing address, delivery address, email address and telephone numbers.
Financial Information includes bank account and payment card details.
Transaction Information includes data about the products and services you purchase, including your product type, the serial or batch number located on the back of the product, your purchase date, payments to and from you and other details of products and services you have purchased from us.
Technical or Device Information includes internet protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites.
Usage Information includes information about how you use our websites, products and services.
Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.
HOW WE COLLECT YOUR DATA
You directly provide us with most of the data we collect. We collect data and process data when you:
Access this Site.
Register online or create an account on our Site.
Place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Subscribe to our service or publications
Enter a competition, promotion or survey
Sign up for marketing information to be sent to you
Use or view our website via your browser’s cookies.
We may also receive your data indirectly from the following sources:
Social networks when you reference our products or services.
Publicly-available sources such as data in the public domain.
- HOW WE USE YOUR INFORMATION
We only use your Personal Information to perform our contractual obligations with you and when the law permits. We collect your data so that we can:
fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
communicate with you regarding your purchase order or other similar activity on the Site
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns);
where it’s necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights don’t override those interests;
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
- YOUR RIGHTS
Under certain circumstances, you have the right to:
Request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold, collect and use about you and to check that we’re lawfully processing it.
Request disclosure of information sold and disclosed of Personal Information collected, under CCPA. We are not obliged to honor a request to disclose information collected or sold where it would violate an evidentiary privilege under California law.
Opt out from any marketing, sales or other communication/data collection.
Nondiscrimination relating to exercise of CCPA rights for California consumers. We may not deny you goods or services; charge you different prices or rates for goods or services including through granting discounts or other benefits, or imposing penalties; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we might need to verify the accuracy of the new information you provide to us.
Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there’s no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you’ve successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we’re required to erase your Personal Information to comply with local law. Note, however, that we might not always be able to comply with your request for erasure because of specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your Personal Information where we’re relying on our own legitimate interest (or that of a third party) and there’s something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You’ve also got the right to object where we’re processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:
If you want us to establish the information’s accuracy.
Where our use of the information is unlawful but you don’t want us to erase it.
Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Information to you or to a third party. We’ll provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal information. However, this won’t affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We’ll advise you if this is the case at the time you withdraw your consent.
Lodge a complaint with the relevant regulator if you feel that your Personal Information hasn’t been handled correctly, or you’re not happy with the way we’ve responded to anything you’ve asked us to do with your personal information.